Orders are normally prepared within 24–48 hours after payment confirmation.

Estimated delivery times:

• European Union and Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times are estimates and may vary depending on customs, courier operations, public holidays, weather conditions, and the delivery location.

We offer free standard shipping on orders over €30.

For orders below this amount, the available shipping cost will be calculated and displayed at checkout before payment.

All applicable shipping charges and taxes will be clearly displayed before you complete your purchase.

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A direct shipment-tracking link

Use the tracking link to follow your package until it reaches your delivery address.

Please make sure the email address entered during checkout is correct so you can receive all order updates.

We securely accept payments through:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are encrypted and securely processed by trusted third-party payment providers. We do not directly store your full payment-card details.

Please contact us as soon as possible at contact@selivria.com .

Order changes or cancellations are only possible before the order has been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled. However, eligible dresses may be returned according to our Return and Refund Policy.

We offer a 60-day satisfaction guarantee beginning from the date your order is delivered.

To qualify for a return, dresses must be:

• Unused and unworn
• Unwashed
• Free from stains, perfume, makeup, or damage
• In their original condition
• Returned with original tags where applicable
• Returned in the original packaging where possible

Items showing signs of wear, washing, alteration, misuse, or damage caused after delivery may not qualify for a refund.

Email contact@selivria.com and include:

• Your full name
• Your order number
• The dress you would like to return
• The reason for the return

Our support team will review your request and provide the applicable return instructions and return address.

Please do not send a return before receiving authorization and return instructions from our support team.

Approved refunds are normally processed within 5–10 business days after the returned item has been received and inspected.

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect dress, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the dress
• Photographs of the packaging and shipping label

After reviewing the request, we will provide an appropriate resolution, which may include a replacement or refund.

We currently do not offer direct exchanges.

To order a different style, color, or size, return the eligible original dress for a refund and place a new order for your preferred option.

Placing a new order separately also helps ensure that your preferred dress is not sold out while the return is being processed.

Yes. Every eligible dress is covered by our 30-Day Quality Assurance Warranty beginning from the delivery date.

The warranty may cover manufacturing-related issues such as:

• Faulty stitching or seams
• Defective buttons, hooks, or zippers
• Fabric defects affecting normal use
• Production-related decorative defects
• Other confirmed manufacturing faults

The warranty does not cover normal wear and tear, accidental damage, misuse, incorrect washing, alterations, or failure to follow the garment-care instructions.

Most of our dresses are offered in One Size and generally fit the following measurements:

• EU sizes: 36–42
• Bust: approximately 80–98 cm
• Waist: approximately 60–82 cm
• Hips: approximately 85–106 cm

Please compare your measurements with the information shown on the product page before ordering.

Fit may vary depending on the dress design, fabric, stretch, cut, neckline, and intended silhouette. Please allow a measurement difference of approximately 1–3 cm.

We aim to display every dress as accurately as possible. However, slight variations may occur due to:

• Screen brightness and display settings
• Studio or natural lighting
• Fabric production variations
• Individual body shape and proportions

These small differences do not normally affect the overall design or quality of the dress.

Always check and follow the care instructions provided with your dress.

For many delicate garments, we generally recommend:

• Washing in cold or lukewarm water
• Using a gentle washing cycle
• Washing with similar colors
• Avoiding bleach and harsh detergents
• Air drying whenever possible
• Using low heat when ironing

Dresses containing lace, embroidery, delicate trims, satin, or other sensitive materials may require hand washing or professional care.

We currently ship to selected locations, including:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

Available shipping options will be displayed during checkout after you enter your delivery address.

For questions about delivery to another location, contact contact@selivria.com .