Refund policy

Store: Selivria
Address: Via San Nicola 29, 81058 Vairano Patenora, Caserta, Italy
Email: contact@selivria.com
Phone: +39 3102529057
Full Name: Mariantonietta Seccareccia

At Selivria, we are committed to providing a seamless shopping experience with high-quality products and outstanding customer service. If your purchase does not fully meet your expectations, we are here to make the return and refund process as simple and transparent as possible.

1. 60-Day Satisfaction Guarantee

We proudly offer a 60-day satisfaction guarantee on all eligible purchases. If you are not completely satisfied with your order, you may request a return within 60 days from the date of delivery, subject to the conditions outlined in this policy.

All returned products must meet our return eligibility requirements before a refund can be approved.

2. Return Requirements

To qualify for a return, your item must:

Be unused, unworn, and unwashed.
Be returned in its original packaging with all included tags, accessories, and inserts (where applicable).
Be accompanied by valid proof of purchase, such as your order confirmation email or order number.

Items that do not meet these requirements may not be eligible for a refund.

3. Requesting a Return

To initiate a return, please contact our customer support team by emailing contact@selivria.com with your order number and a brief explanation of the reason for your return.

Once your request has been reviewed, we will provide the appropriate return address together with detailed return instructions.

After we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund request.

4. Refund Timeline

Once your return has been approved, your refund will be issued to your original payment method. Refunds are generally processed within 5–10 business days after the returned item successfully passes inspection. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

5. Exchanges

We do not currently offer direct exchanges. If you would like a different product, simply return your eligible item for a refund and place a new order through our website.

6. Damaged, Faulty, or Incorrect Products

If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include your order number along with clear photographs of the issue so our team can assess the situation and arrange an appropriate replacement or full refund where applicable.

7. Items That Cannot Be Returned

For hygiene, health, and safety reasons, certain items may not be eligible for return. These may include personal care products, underwear, intimate garments, or products with opened hygiene seals. Any non-returnable items will be clearly identified on the relevant product page.

8. Delayed or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, we recommend the following: