Warranty Policy

Warranty Policy

At Selivria, we take pride in offering elegant, feminine, and thoughtfully selected women’s dresses designed for everyday wear, work, vacations, casual outings, celebrations, and special occasions. We stand behind the quality of our products and are committed to providing a dependable and satisfying shopping experience.

1. Warranty Coverage

Every women’s dress purchased directly from Selivria is covered by a 30-Day Quality Assurance Warranty, beginning on the date your order is successfully delivered.

This warranty applies to manufacturing-related defects, including:

  • Production or manufacturing faults
  • Defective stitching, seams, hems, lining, or garment construction
  • Faulty buttons, zippers, hooks, straps, belts, elastic sections, or other fasteners under normal use
  • Fabric defects that affect the appearance, fit, comfort, or intended function of the dress
  • Manufacturing defects involving lace, embroidery, prints, pleats, sequins, satin finishes, or decorative details
  • Items delivered with production-related damage

2. Exclusions

This warranty does not cover damage or issues resulting from:

  • Normal wear resulting from regular use
  • Improper washing, drying, ironing, steaming, or failure to follow garment care instructions
  • Shrinking, fading, pilling, color transfer, or fabric damage caused by incorrect care
  • Misuse, accidental damage, excessive stretching, or improper storage
  • Repairs, tailoring, alterations, or modifications performed after delivery
  • Damage caused by sharp objects, cosmetics, chemicals, fire, or other external influences
  • Damage caused by excessive friction, rough surfaces, or unsuitable detergents
  • Snags, tears, stains, or damage caused while wearing or handling the dress
  • Fit dissatisfaction where the delivered size and measurements match the product description
  • Lost, stolen, or intentionally damaged products

3. Submitting a Warranty Claim

If you believe your dress has a manufacturing defect covered by this warranty, please contact our customer support team before the warranty period expires.

To help us evaluate your claim, please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs showing the defect or damage
  • A photograph showing the complete dress
  • A photograph of the product label or packaging, where requested

Our support team will carefully review the information provided and respond as quickly as possible.

4. Warranty Resolution

If your claim is approved, Selivria may, depending on the circumstances:

  • Provide a replacement dress
  • Issue a full or partial refund
  • Offer store credit for a future purchase
  • Provide another appropriate solution based on the nature of the defect

The appropriate resolution will be determined after the product issue and supporting documentation have been reviewed.

Replacement availability may depend on the current stock, color, style, and size availability of the original dress.

5. Claim Review Time

Warranty requests are typically reviewed within 3–5 business days after all required information and documentation have been received.

If your claim is approved, we will contact you by email with complete instructions regarding your replacement, refund, store credit, or other approved resolution.

Refund processing times may vary depending on your bank or payment provider.

6. Warranty Limitations

This warranty is available only to the original purchaser and applies exclusively to products purchased directly through the official Selivria website.

Products purchased through unauthorized sellers, third-party marketplaces, resale platforms, or private sellers are not covered by this warranty.

The remedies described in this policy are the remedies available under this warranty. To the fullest extent permitted by applicable law, Selivria shall not be responsible for indirect, incidental, special, or consequential damages.

This warranty does not limit any mandatory consumer rights available under applicable law.

7. Product Care Recommendations

To help preserve the fit, color, fabric quality, and appearance of your women’s dresses, we recommend the following care practices:

  • Always follow the washing instructions provided on the garment care label.
  • Wash using cold or lukewarm water with a gentle detergent.
  • Use a delicate washing cycle where appropriate.
  • Wash lace, satin, embroidered, sequined, and delicate dresses inside a protective laundry bag where possible.
  • Avoid bleach, harsh detergents, and strong cleaning products.
  • Separate light and dark-colored garments before washing.
  • Avoid excessive wringing, twisting, pulling, or stretching of delicate fabrics.
  • Allow dresses to air dry whenever possible to help preserve their shape and fabric quality.
  • Avoid tumble drying unless specifically permitted on the garment care label.
  • Use a low heat setting when ironing or steaming, only where suitable for the fabric.
  • Store dresses in a cool, dry location away from direct sunlight, moisture, and sharp objects.
  • Use padded hangers for delicate or structured dresses where appropriate.

8. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact us using the information below.

Store: Selivria
Address: Via San Nicola 29, 81058 Vairano Patenora, Caserta, Italy
Email: contact@selivria.com
Phone: +39 3102529057
Full Name: Mariantonietta Seccareccia