Shipping policy

Store: Selivria
Address: Via San Nicola 29, 81058 Vairano Patenora, Caserta, Italy
Email: contact@selivria.com
Phone: +39 3102529057
Full Name: Mariantonietta Seccareccia

At Selivria, we are committed to processing your order promptly and delivering it safely. This Shipping Policy explains our order processing times, estimated delivery schedules, shipping charges, and other important shipping information.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a tracking link, allowing you to monitor your shipment until delivery.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Delivery Destinations & Estimated Shipping Times

We proudly ship to a variety of international destinations using trusted shipping partners selected for their reliability and efficiency.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery estimates are provided for guidance only and may occasionally vary due to customs clearance, weather conditions, courier operations, peak shipping periods, or other factors beyond our control.

3. Shipping Fees

Free Standard Shipping: Available on all qualifying orders over €30.
Orders Under €30: Shipping charges will be automatically calculated and displayed during checkout before payment is completed.

Where required by law, all listed prices include applicable VAT.

4. Tracking Your Order

After your order has been dispatched, you will receive an email containing your shipment tracking details so you can monitor your delivery throughout the shipping process.

If you have not received your shipping confirmation within 48 hours after placing your order, please contact us at contact@selivria.com.

5. Shipping Delays & Delivery Problems

If your shipment is delayed, arrives damaged, or appears to be lost during transit, please contact our customer support team as soon as possible. We will work closely with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Selivria cannot accept responsibility for delays caused by incorrect shipping information provided by the customer, customs inspections, courier disruptions, severe weather conditions, or other circumstances beyond our reasonable control.

6. Accurate Shipping Information

Please carefully review your shipping address and contact details before completing your purchase. Incorrect or incomplete information may result in shipping delays, failed deliveries, or additional shipping charges.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your information before your order has been dispatched.

7. Split Shipments

In certain situations, products from the same order may be shipped separately due to warehouse availability or logistical requirements. If this occurs, you will receive separate shipping confirmation emails and tracking information for each package.